Data Deletion Instructions

This page explains how to request deletion of the personal data processed by Kolay DM (Artistik Dijital) and of your connected Instagram / Facebook / WhatsApp account data.

1. Delete It Yourself From the Panel

If you are signed in to the Kolay DM panel:

1. Go to Settings → Profile.
2. Press the button on the Delete my account and data card.
3. Read what will be deleted in the confirmation step and create the request.

Your request is recorded, you receive a confirmation code, and the deletion is completed within 30 days at the latest.

If you only want to disconnect an account (without deleting your data), you can end the relevant Instagram/WhatsApp connection under Settings → Brands and Accounts. The moment you disconnect, Kolay DM stops receiving new data from that platform and invalidates the stored access token.

2. Request by Email

If you cannot reach the panel, or prefer to submit your request in writing:

• Email: [email protected]
• Subject: Data Deletion Request
• Content: Your full name, the email address registered with us, and your connected Instagram username if any

Sending the request from the email address registered in our system speeds up identity verification.

3. Removing the App via Facebook / Instagram

You can also remove the access you granted to Kolay DM directly on Meta:

1. In your Facebook account go to Settings & privacy → Settings.
2. Open the Apps and websites tab.
3. Select Kolay DM from the list and press Remove.

Facebook then sends us a deauthorization notification. On receiving it we immediately invalidate your stored Instagram and WhatsApp access tokens and sever the account links.

⚠️ This cuts off access; it does not delete data. To have previously collected data deleted as well, submit a deletion request using option 1 or 2. If you use Facebook's data deletion flow, the request reaches us automatically and you are given a confirmation code.

4. What Is Deleted

When your request is processed, the following are deleted permanently:

• Your brands and brand settings
• All conversation, message and post-comment records
• Your contact (CRM) records, notes and tags
• Your knowledge base, persona texts and content catalogue
• The AI assistant's conversation memory and vector records
• Your Instagram/WhatsApp access tokens (permissions on Meta are revoked as well)

Your account row is not deleted but anonymised: name, email, company details, profile picture and the Facebook link are cleared and the account is closed. The reason is the statutory retention obligation in section 5 — had the account row been deleted outright, the financial records we are required to keep would have been deleted with it.

5. Data That Is Retained

The following data cannot be deleted because of legal obligations and is kept for the period prescribed by law:

• Invoice and accounting records (10 years under the Turkish Tax Procedure Law)
• Contract, subscription and payment transaction records
• The deletion request itself (confirmation code and dates) — the evidence that we fulfilled your request

This data is held solely for the purpose of statutory retention, is not used for any other purpose, and is destroyed when the period ends.

6. Timing and Status Tracking

After your request is received we verify identity and complete the deletion within 30 (thirty) days at the latest.

You can see the current stage of your request using your confirmation code at:

Data Deletion Request Status

For requests started via Facebook this address is given to you as a direct link; for requests opened in the panel, append your confirmation code to the address.

7. Your Rights

Your deletion request is based on your rights under articles 7 and 11 of Turkish Law No. 6698 on the Protection of Personal Data (KVKK). See the KVKK Privacy Notice page for details.

8. Contact

Artistik Dijital / Mehmet Sancak İslambey Mah. İslambey Cad. Aydın Apt. No:97 İç Kapı No:5, Eyüpsultan 34050 İstanbul, Türkiye Email: [email protected] · Phone: +90 850 840 4496