Knowledge Base

What It Does

The knowledge base is the source the bot relies on when it answers. Your services, prices, address, offers and frequently asked questions live here as sections. The bot finds the section that best matches the customer's question and bases its reply on it.

Setup

1. Open the Knowledge base card on the Setup page.
2. Use Add section to create a section and fill in its title and content — for example "Opening hours", "Shipping and returns", "Price list".
3. If you already have a document, use Upload a document. Review the sections that come from the document and click Apply sections.
4. Use the price list area to upload your price list.
5. Save and check the result by asking a few questions with Test your bot.

How It Works

The clearer and more focused your sections are, the more accurate the bot's answers. Rather than one long text, open a separate section for each topic. For questions about your Instagram posts and Reels, also use the Content page.

Tip: writing the 10 questions customers ask most — with their answers — into a separate "FAQ" section is the fastest way to improve the bot.

Limits and Things to Know

• The knowledge base needs at least 3 filled sections, and section titles must be unique.
• Accepted documents are DOCX, TXT and MD, up to 10 MB.
• Upload a document replaces the whole knowledge base with the document: sections that aren't in the document are deleted. Review the differences carefully before applying.
• Old .doc and .xls formats are not supported for price files.