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Kolay DM

Account and Sign-in

How to sign in to the panel, the e-mail verification code for team members, password reset and profile settings.

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What It Does

There are two ways to sign in to Kolay DM. The account owner signs in with the Facebook account that manages the business's Instagram and WhatsApp connections. Team members sign in with e-mail and password, and confirm every sign-in with a one-time code sent to their e-mail.

Usage

Account owner:

  1. On the sign-in page, click Sign in with Facebook and confirm with your Facebook account.

Team member:

  1. On the sign-in page, click the link for team members to sign in with e-mail.
  2. Enter your e-mail address and password.
  3. Enter the 6-digit code sent to your e-mail.

Forgot password (team members):

  1. On the sign-in screen, click Forgot Password and enter your e-mail address.
  2. Enter the code you receive and save your new password.

Profile Settings

On Settings › Profile you can update your name, e-mail, business name and contact number. Verify your contact number over WhatsApp. On the same page you set the language, theme (light, dark, system) and notification sounds.

Limits and Things to Know

  • The sign-in verification code is valid for 10 minutes; after 5 wrong attempts you need to request a new code. A new code can be requested after 60 seconds.
  • The password reset code is valid for 3 minutes.
  • An account and data deletion request is completed within 30 days. See the Data Deletion page for details.

Frequently Asked Questions

Can the account owner sign in with a password?
The account owner signs in with the Sign in with Facebook button. E-mail and password sign-in is for team members.
The verification code didn't arrive. What should I do?
Check your spam folder first. You can request a new code after 60 seconds.
Can I sign out of a session left open on another device?
Yes. Use the sign-out-from-other-devices option in the Security section of your Profile page.

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