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Kolay DM

Quick Start

New to Kolay DM? Start here. Six steps from choosing a plan to your bot's first reply.

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What It Does

Kolay DM gives you an AI assistant that answers Instagram and WhatsApp messages on behalf of your business, plus a customer panel where you manage those conversations. This page walks you through everything from opening your account to the bot's first reply.

Setup

  1. Choose your plan. In the panel, open Plans, pick the plan that fits your business and complete the payment. The differences are explained in Plans and message quota.
  2. Connect your account. On Settings › Accounts, connect your Instagram Business account or your WhatsApp Business number. Details: Instagram DM, WhatsApp.
  3. Wait for account approval. Our team checks that the accounts you connected match your plan and approves your account. See Approval process.
  4. Complete the setup wizard. On the Setup page, use Write with the wizard to enter your sector, business details and rules. When you click Write my bot, your persona draft is prepared. See Setup wizard.
  5. Fill in the knowledge base. Add prices, services, opening hours, address and similar details to the Knowledge base. See Knowledge base.
  6. Test and submit for approval. Ask a few questions with Test your bot, then click Submit for approval. Our team reviews the setup; once approved, the bot goes live.

The checklist on the Setup page tracks three items: an account is connected, the persona is written and the knowledge base is filled in. You can't submit for approval until all three are done.

Approval Process

There are two approval steps in Kolay DM, and both are given by the Kolay DM team:

  • Account approval: happens after you buy a plan and connect your account. Our team checks that your connected Instagram and WhatsApp accounts match the number of accounts your plan covers. If an extra account was connected by mistake, it's caught before the bot starts working.
  • Setup approval: happens when you click Submit for approval. Our team reviews your persona and knowledge base; if everything is in order, your bot goes live.

Your approval requests reach our team instantly over WhatsApp, so they don't wait in a queue in the panel and can be resolved quickly — even outside office hours.

If something needs fixing, the request comes back to you with a note from our team, which you'll see in the panel. Make the change described in the note and resubmit; our team receives a new approval notification.

How It Works

Once the bot is live, it answers each customer in the tone defined in your persona, using the information in your knowledge base. Every conversation appears in the Inbox; you can step in at any time and turn the bot off for that chat.

Next Steps

Frequently Asked Questions

How long does setup take?
For most businesses, connecting the account and completing the setup wizard takes less than an hour. The bot starts replying once our team approves the setup.
Do I need technical knowledge?
No. Every step is done in the panel by filling in forms. You don't write code or install any software.
Will the bot message customers before I approve anything?
No. The bot does not reply to any customer until your setup has been approved by our team. Afterwards you can also use Approval mode to see every reply before it goes out.

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