Plans and Message Quota
How the plans differ, how the message quota is counted, top-ups and changing your plan.
InstagramWhatsAppPlanAll plans
Plan & Quota
SettingsCurrent plan
Standard
This period
3,210
Remaining
790
Instagram3,210 / 4,000 messages72%
80% of your quota has been used
What It Does
Kolay DM plans differ by monthly message allowance and the number of apps you can connect. Current prices and plan contents are on the Pricing page.
| Basic | Standard | Professional | Enterprise | |
|---|---|---|---|---|
| App integrations | 1 (Instagram or WhatsApp) | 1 (Instagram or WhatsApp) | 2 (Instagram and WhatsApp) | Custom |
| Calendar and bookings | — | ✓ | ✓ | ✓ |
| Unfinished conversations | — | — | ✓ | ✓ |
| Conversation analysis | — | — | ✓ | ✓ |
| Google Business reviews | — | — | ✓ | ✓ |
| Team-assisted setup | — | — | ✓ | ✓ |
Every page in this guide starts with a Plan badge showing which plans include that feature.
Usage
- To buy or change a plan, open Plans in the panel and continue with the plan you want. If you have a promo code, use the code link.
- Track your usage on Settings › Plan & Quota: your current plan, usage this period and remaining messages are shown there.
- For billing details, your saved card and payment history, use Settings › Billing and Payments.
How It Works
The message quota renews in 30-day periods. When a certain share of your quota is used, the panel warns you. Payments are taken on the secure payment page at kolaydm.com.
Limits and Things to Know
- A top-up is one-off, ends at the end of your current period, doesn't carry over to the next period and isn't refundable.
- A message top-up doesn't increase the number of accounts you can connect.
- Only the person who started the subscription can change the plan.
- Without an active plan, the bot doesn't reply automatically.
Frequently Asked Questions
- How is the message quota counted?
- Every reply the bot sends counts as 1 message. Messages you and your team write manually don't count against the quota.
- What happens when my quota runs out?
- The bot stops replying automatically. You can keep replying manually from the Inbox, or buy a top-up for extra messages until the end of the period.
- Do I lose my remaining time if I change plans?
- No. When you change plans, the time remaining in your current period carries over to the new plan.
- How does the Enterprise plan work?
- The Enterprise plan is by invitation and billed by usage, with no message cap. Contact us through the contact page for details.
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