Web Form

What It Does

The web form channel turns requests from your website forms into contacts and messages in Kolay DM. They appear alongside your Instagram and WhatsApp messages and are followed up by the same team.

Setup

Open Setup › Website Forms in the panel. Setup has four steps:

1. Click Create form address. A personal form address is generated for you.
2. Enter the mailbox your forms currently arrive at and continue.
3. Using the steps in the setup guide, add a forwarding rule in that mailbox. The guide has separate instructions for e-mail providers such as Gmail, Outlook, Yandex and cPanel, and for form plugins such as Contact Form 7, Elementor Pro and WPForms. When the confirmation code arrives, confirm it.
4. Send a test form from your website and open it in Messages to see that it reached the panel.

How It Works

When a new form arrives, the whole team is notified. If a form stays unread for 6 hours, a single reminder is sent. In the list of recent forms you can view each one and restore forms that were wrongly marked as spam. The spam filter can be turned on or off in the settings.

Limits and Things to Know

• Form attachments (files) are not transferred.
• When you renew the address, the old address keeps working for 7 more days; update your forwarding rule within that time.
• The original form text is kept for 30 days.
• Forms aren't accepted without an active plan.
• Only people with the Super admin or Manager role can change the settings.